Family Support Administrative Assistant

Family Support Administrative Assistant

The Children’s Trust is on a mission to stop child abuse in Massachusetts. We give parents the tools and resources to build lifelong skills and gain self-confidence to ensure children grow up safe and healthy. Our proven programs reflect a fierce commitment to empowering families at the earliest stages and prove the vicious cycle of reoccurring abuse can be stopped.

The Family Support Administrative Assistant provides administrative support to Family Support and Family Support Training teams, functions as an integral member of our Program Team, and supports the mission of the Children’s Trust. This position will provide critical support to our programs and ongoing initiatives, including our Family Centers, Safe Child Communities, Child Abuse Prevention, Parent Education, and the Family Support Training Center.  

Detailed Statement of Duties and Responsibilities:

Support the Family Support and Family Support Training teams:

  • Schedule and attend internal and external meetings and record meeting minutes
  • Assist in the planning and execution of statewide meetings, networks, and forums
  • Copy, package, and mail materials
  • Organize and enter data for our resource finders and resource lists.

Support planning and implementation of training, events, and conferences:

  • Secure locations for in-person events and schedule Zoom/Teams meetings for virtual events
  • Staff in-person training and conferences, check-in guests, and answer basic event questions
  • Update attendee records and training attendance in CVENT, our event management system
  • Enter data into reporting templates, send completed reports to team members, and present findings as requested

Supports the mission and the operating assumptions of the Children’s Trust:

  • As needed, staff the front-desk and assist other administrative staff
  • Exemplify the principles of family support
  • Champion diversity, equity, and inclusion 
  • Work well as part of the Children’s Trust staff, including fostering a professional working environment and following communication and supervisory expectations
Preferred Qualifications:
  • Knowledge of the principles and practices of office management
  • Knowledge of types and uses of general office equipment
  • Knowledge of the methods used in the preparation of charts, graphs, and tables
  • Knowledge of the methods of general report writing
  • Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities
  • Ability to analyze and determine the applicability of data, to draw conclusions, and make appropriate recommendations
  • Ability to gather information by examining records and documents and by questioning individuals
  • Ability to assemble items of information in accordance with established procedures
  • Ability to determine proper format and procedure for assembling items of information
  • Ability to maintain accurate records
  • Bilingual preferred

Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration, the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.


1. A Bachelor’s degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience.* 
2. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*
3. A Bachelor’s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

How to Apply:

Please apply at the MassCareers Job Opportunities website.